Please attach the file in your next reply. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Navigate to C:Program FilesMalwarebytesAnti-Malware Look for mbuns.exe and double-click it Follow the prompts and you’ll be able to uninstall Thanks again for your patience and please do let us know if you run into any issues. You will be presented with a page stating, " Get Started!"Ī progress bar will appear and the program will proceed with getting logs from your computer Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:
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